Chat
—
Answers Ely can give
Needs review
—
Channels live
—
Your modules
Everything Ely runs for you. Chat, Brand and Website are live; Booking and Ads are being built in the open.
Voice
Off
Ely Voice receptionist
Inbound DIDs
—
Dests
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Brand
—
How you sound, in one line
Colours
—
Voice
—
Website
—
Visitors last week
vs period before
—
Google clicks
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Booking
SOONDirect bookings from your own site. Deposits protected, double-bookings impossible, zero platform commission.
See what is comingAds
SOONCampaigns on Google and Meta that Ely writes, runs and reins in. Every lead lands in your chat.
See what is comingChat
Conversations
Loading conversations…
Property essentials
The booking link is what Ely hands a guest ready to book.
The basics
The questions almost every guest asks before they book a hotel.
What Ely knows
Search, review and update the approved answers Ely uses.
Add an answer
Prepare drafts from supplied notes
Where Ely learns from
Chat settings
Where Ely listens and how it replies. Change this in Settings.
Channels
Chatwoot (LOKAL only)
How Ely replies
Reply modeNOT AVAILABLE
Answers and handoffUses approved knowledge; unanswered questions need team review.
Manage reply style and business hours in Settings. Changes require the appropriate access.
Staff alerts
Off by default. Conversation links only — details stay in Ely.
Recipients are hotel-group members, not voice hunt dests. There is no Voice alerts page.
Reporting lives in the Performance tab. Conversations, resolution rate and anything Ely handed to you are one tab back, not a separate module.
Brand
Who you are, how you look, how you sound — one kit your LOKAL team keeps with you. A change here shows up everywhere Ely speaks, without a second save.
Website
Insights
Ely Voice
OFFReceptionist phone for this Ely. Default off.
Receptionist
Off means this bind is not live. Enable then disable does not leave a live line.
Inbound receptionist DID(s)
Provisioned by LOKAL. Every inbound DID on this bind routes to one Ely. Hotels do not type a number here.
Desk hours
| Day | Opens | Closes |
|---|---|---|
| Sunday | ||
| Monday | ||
| Tuesday | ||
| Wednesday | ||
| Thursday | ||
| Friday | ||
| Saturday |
In hours: Ely answers first, then optional hunt of the dest list. After hours: AI only. Empty hours are valid.
In-hours dests
Same people for every inbound DID. Simultaneous ring, first answer wins. Empty means no hunt. One E.164 per line. Not inbound DIDs.
After hours
After hours — AI only (no forwarding).
Empty is valid. Ely does not forward after hours.
Staff alerts (email, WhatsApp, SMS) live on Chat Settings, not here.
Booking is being built
SOONDirect bookings from your own website. Deposits protected, double-bookings impossible, zero platform commission.
What lands first: a booking link Ely can hand a guest mid-conversation, so the answer and the reservation are the same moment.
Ads is being built
SOONCampaigns on Google and Meta that Ely writes, runs and reins in. Every lead lands in the same inbox as your guests.
What lands first: spend and leads reported next to the conversations they created, so a campaign is judged by bookings and not by clicks.
Synthetic preview data
Settings
Your business, your team, and how Ely responds.
Business details
Chat and business hours
Reply style
Notifications
Operator launch tools
Managed launch
Controlled canary
Team and access
LOKAL prepares your team’s access and sends each person their Ely link when ready.
Integrations and modules
Website chat widget
Paste this just before </body> on your site to put Ely's chat on every page.